REFUNDS, RETURNS & DISPUTES

Due to the nature of our business and the type of items we handle, sales are considered final once we have purchased the item on your behalf. We act as a sourcing and logistics service provider and are not the original seller or manufacturer of the items.

Refunds

When we refund, and how much, depends on how far the order has got. The dividing line is whether we have already bought the item from the seller.

You cancel after paying but before we place the order with the seller: full refund, including our service fee.
The seller cannot supply the item, or it turns out to be unavailable: full refund, including our service fee.
You cancel after we have already purchased the item on your behalf: we refund the purchase price to the extent the seller refunds us. Our service fee is not refunded, because the sourcing and purchasing work has been done.
The item cannot be shipped — for example it is prohibited for export or import, or customs refuses it: we refund the purchase price less costs already incurred, and we will tell you what those costs were.

Refunds are returned through Stripe to the original payment method. Stripe normally takes 5–10 business days to place the money back on your card or account; we cannot make that faster, and we cannot send it anywhere else.

Shipping and packaging fees are refundable until the parcel has been dispatched. Once it is with the carrier they are not.

To ask for a refund, email wangrui@hobbee.cn with your order number. Please contact us before disputing a charge with your bank — a dispute freezes the payment and usually takes longer to resolve than a refund.

Returns

Returns are generally not accepted for antique, vintage, or collectible items
If an item is significantly not as described, we will assist in communicating with the original seller on your behalf
Any return, if accepted by the original seller, will be subject to the seller's policies
All return shipping costs are the responsibility of the buyer

Disputes

In the event of any issue, including but not limited to:

Item not as described
Damage during transit
Missing items

We will provide assistance by:

Communicating with sellers or carriers
Providing necessary documentation
Supporting claims or investigations

However, we do not guarantee the outcome of any dispute.

Shipping & Carrier Responsibility

Once the item has been shipped, responsibility for the package is transferred to the shipping carrier.

We are not liable for:

Damage, loss, or delays caused during transit
Issues arising from customs inspections or clearance
Seizure or rejection by customs authorities

Customer Acknowledgement

By using our services, customers acknowledge and accept the risks associated with purchasing and shipping collectible and international items.

We are committed to assisting our customers to the best of our ability and ensuring transparent communication throughout the process.